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GDPR

We do have high standards on security - both on how we offer our services and how we handle customers data. Below you'll find our Privacy Data Policy.

We do also have contracts available in regards to Data Processor Agreements - which is important when using our Cloud services, or when you want need our help for your on-premise solution of Pronestor products.

See our Privacy Data Policy below.

To receive a Data Processor Agreement - please contact us.

Securing your data

Pronestor Cloud Services are hosted in the cloud at Microsoft Azure (Pronestor Display) and Amazon. Microsoft Azure (Pronestor Room & Catering og Pronestor Visitor). These are the two major hosting companies in the world. Files and data are located on servers in Ireland and Germany. 

Security connection using SSL 
All communication is encrypted so data can't be tampered or picked up by any other when transferred. Same technology is used by ex. your bank. 

Availability of 99,9%
Microsoft Azure and Amazon guarantees an up-time of 99.9%, but some drop outs can be experienced due to maintenance and updates of the Pronestor solutions.

Full automated backup
All data are backed up daily, and are deployed on different geographical locations. So if issues should occur, then data can be recovered.

Certifications
Both Amazon and Microsoft Azure are certified on SOC 1/SSAE 16/ISAE 3402 og SOC 2

These are some of the checks points in the certifications:

  • Physical access and security
  • Hardware
  • Data security
  • Logical  security0
  • Guards 
  • Network
  • Documentation

Please find more details on Microsoft Azure here  - and for Amazon findes here.

Privacy data policy

 

for

Customers and Users of Pronestor Meeting Management Suite
Related to the processes; Sales and Delivery of Pronestor Meeting Management Suite

Pronestor ApS
Noergaardsvej 7
2800 Lyngby
Denmark

 

Version 1.0 - Last-Revised and Updated on 25/5/2017.

Privacy policy process Sales and Delivery of Pronestor Meeting Management Suite

As part of our business Pronestor collects personal data to be used in our processes Sales and Delivery of Pronestor Meeting Management Suite, specifically related to the following persons;

Process Sales

  • Customers

Process Delivery of Pronestor Meeting Management Suite

  • Users of Pronestor Meeting Management Suite

This policy describes how Pronestor collects personal data, the purpose for which these personal data are used and how Pronestor treats such data.

This policy contains statutory information regarding the Pronestor personal data processing. You can find information about your rights as a registered person in this privacy policy. If you as a customer or user of Pronestor Meeting Management Suite have questions about the processing of your data, or you want to enforce your rights under privacy legislation please contact Pronestor using the contact details in this policy. 

Collection of data

Pronestor collect personal data related to customers and user of Pronestor Meeting Management Suite. These personal data are categorized as;

For Customer

  • Names
  • Location data
  • Addresses
  • Email addresses
  • Online identificators
  • Phone numbers

For User of Pronestor Meeting Management Suite

  • Names
  • Location data
  • Email addresses
  • Online identificators
  • Phone numbers
  • IP Addresses

Pronestor collects data directly from the registered person/you via the following methods; Website, Pronestor Meeting Management Suite, Phone and Email

Pronestor also collects data indirectly from business associates and other external sources. Information collected from others regarding the registered person/you are;

For Customers

  • Names
  • Email addresses
  • Phone numbers

For Users of Pronestor Meeting Management Suite

  • Names
  • Email
  • Phone numbers

Pronestor collects data from the following sources;

For Customers

  • Sales partners

For Users of Pronestor Meeting Management Suite

  • Customers

Purpose of processing personal data

Pronestor treats personal data for the following purpose

For Customers

  • Sales of Pronestor Meeting Management Suite
  • Delivery of services or products are per agreed contracts

For Users of Pronestor Meeting Management Suite

  • Delivery and improvement of Pronestor Meeting Management Suite

If the purpose of the company's processing of personal data change, this will be communicated to the registered person/you before such changes takes effect. Such communication will in most cases consist of an update of this policy. 

Deleting personal data

Pronestor keeps personal data relating to Customers and Users of Pronestor Meeting Management Suite. Personal data is deleted at the time when the purpose related to the processing of personal data is completed. This means that the data will be kept in the following periods.

 

For Customers

  • Up to 5 years

For Users of Pronestor Meeting Management Suite

  • Up to 6 months after expiry of contract for delivery of product/software

Use of data processors

Pronestor uses suppliers and subcontractors in the processing of personal data. Such "data processors" purely manages data according to the instructions of Pronestor. Pronestor uses the following data processors in relation to fulfil the above-mentioned purposes of processing of personal data.

Amazon Web Services - Ireland

Amazon Web Services - Frankfurt, Germany

Microsoft Azure - Ireland

Mailgun Technologies Inc. -  535 Mission St. San Francisco, CA 94105 United States of America

 

3rd country data processors

Pronestor is using data processors in countries outside EU. These data processors are:

  • Mailgun Technologies Inc

Pronestor has taken steps to ensure adequate protection of your personal data for each data processor outside of EU.

  • Mailgun is certified asscording to the privacy shield agreement between EU and USA. More information can be found on privacyshield.gov

Transfer of personal data

Pronestor transfers personal data to third parties in certain cases.

For Customers we transfer data to:

  • Sales partners

For User of Meeting Management Suite

  • None

 

In addition to above personal data is only disclosed in cases where Pronestor is required to do so by law, including compliance with the data privacy regulation/directives and country-specific personal data laws.

Rights of the data subject

Under the Privacy Data Protection Act and EU privacy directive the data subjects ( "You") have certain rights regarding the personal data collected by Pronestor in relation to your person. These rights are:

Right to access - You have, under certain conditions, the right to access the data as Pronestor keeps about your person

Right to rectification of data - You have the right to correct errors or omissions in the data Pronestor treats related to your person

Right to deletion - You have, under certain conditions, the right to request deletion of data related to your person. Note that this right does not apply to most legal treatments of personal data. If you have consented to the processing of your personal data, you may withdraw your consent to this processing, by which related data are deleted.

Subject to limited treatment - In some cases you have the right to suspend the processing of your personal data. This will apply if the accuracy of the data is questioned, if you want a copy of unlawfully processed data and thus do not want these deleted, if you need to prolong the storage of data longer than the Pronestors purpose allows, or if you dispute the right to process your data and such a dispute is not decided.

Right to data portability - You have, in some cases, the right to receive the personal data that Pronestor has collected about your person in a structured, widely used and machine-readable format, for the use of transferring your personal data to another data controller

Right to insight - You may, in some cases, object to the processing of your personal data. If you object to the processing of your data, these will no longer be processed unless there are significant legitimate reasons for this or the processing is required for the determination or defence of a legal claim. If your data is processed for direct marketing purposes, you may object to this at any time, resulting in a termination of such processing.

Use of your rights

EU privacy data regulation and/or local law govern your rights related to data privacy. These rights are not absolute rights, but rights that you can exercise depending on how personal data is processed by Pronestor.

Should you wish to exercise any of the above rights, please forward your inquiry via Pronestor's contact person or DPO, using the contact information in this policy. 

Pronestor will assess individual inquiries as soon as possible.

If you wish to appeal against the processing of your personal data to an external authority, such complaints must be forwarded to the supervisory authority of your EU home country. In Denmark this will be Datatilsynet.

Automatic decisions and profiling

Pronestor do not use the data subject's personal data for profiling or as a basis for automatic decisions.

The data used for automatic decisions are as follows: None

The data that holds profiling is as follows: None

If you do not want to be subject to automatic decisions and or profiling, you can contact the Pronestor 's contact person within the meaning of this policy with the desire for human intervention in the manner contesting the automated decisions and / or profiling.

Security

The security of your personal data is important to us. We follow generally accepted standards to protect the personal data submitted to us, in accordance with the risk related to the data and processing hereof. If you have any questions about the security of your personal data you can contact us via the contract information in this policy

Contact data

Pronestor contact person for personal data

Kasper Ullits Houlbjerg

R&D director and co-founder

Pronestor ApS

Noergaardsvej 7

2800 Lyngby

email: [email protected]

 

Pronestor Data Protection Officer (DPO)

The company has no data protection officer, please contact the company's contact person for inquiries related to data privacy

 

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