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Support

Our Helpdesk is Here to Help

Where better to call on than the very team that developed your solution, the people that know the solutions inside-out. When you call the Pronestor Helpdesk, you’ll be put through to a genuine expert, right here where the software was written.

Call us between 09:00–16:00 Central European Time and we’ll be able to assist you.

Alternatively, you can drop us an email with an outline of your issue and we’ll call you back. Don’t forget to include your contact details.

Or, if you have a local partner, they’ve been fully trained directly by us so, if it’s more convenient contact them instead.

Help Center

Pronestor Room

If you need technical information or guidance regarding your Pronestor Room installation, configuration or simple user guides please go to our help center.

Go to Pronestor Room help center here...

Pronestor Catering

If you need technical information or guidance regarding your Pronestor Catering installation, configuration or simple user guides please go to our help center.

Go to Pronestor Catering help center here...

Pronestor Display

If you need technical information or guidance regarding your Pronestor Display installation, configuration, kiosk browser or simple user guides please go to our help center.  

Go to Pronestor Display help center here...

Pronestor Visitor

If you need technical information or guidance regarding your Pronestor Visitor installation or simple user guides please go to our help center.

Go to Pronestor Visitor help center here...


Easy Implementation

When you purchase Pronestor Room, Pronestor Catering, Pronestor Display or maybe the whole Pronestor Suite there is a greater implementation process ahead.

At Pronestor we value a smooth customer engaging implementation process. You’ll find we’re remarkably up front and easy to deal with, too.
An implementation  project manager is assigned to your project and will guide you smoothly through the installation and configuration process and secure a successful implementation.

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Your Own Dedicated Support Team

You’re never alone with Pronestor. Every client is allocated a dedicated account manager that will become familiar with the way your organization operates, your current requirements and aspirations.

FAQ

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Can I use iPad, Android and/or Windows enabled tablets? Pronestor Display

 Yes – you can even use a mix of these devices in the same setup.

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What is required of a tablet/display? Pronestor Display

All you need is to ensure that the tablet used can show an HTML.

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How do we avoid that people close the application or use the display for other purposes? Pronestor Display

We advise you to get a suited frame for mounting and securing the tablet on the wall/glass. 
We also recommend that you install Pronestor Kiosk Browser to “lock” the application. This way the tablet can’t change focus and it ensures that no other application is executed on the tablet.

To get the free Pronestor Kiosk Browser go to Apple App Store and Android Play.
For Microsoft Windows enabled tablets you should find a wide range of commercial products that locks a web browser.

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Can Pronestor Display run on a shared web server? Pronestor Display

Yes – the foot print of the application is very small, and the installation program does guide you quick and fast. All you need is an Internet Information Server on a Windows 2003/2008 server (32/64bit) -with at least .NET 4.0 installed.

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Must Pronestor Display be installed on the Exchange Server? Pronestor Display

No – we do recommend that you install PRONESTOR DISPLAY on a separate web server. However if you only have one server you can install it on the Exchange server if it has an Internet Information Server (IIS) installed.

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Can we turn a Pronestor Display trial version into production without a reinstallation? Pronestor Display

Yes – all you need is a valid license key.

How can we help you?

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Thank you for your interest in Pronestor

Now you’re well on the way to streamlining the way your whole organization works.

Pronestor is all about making working easier and more productive for you and your colleagues. And organizations that deploy Pronestor solutions notice almost instant gains on profitability – and they can prove it.

One of our representatives will be contacting you shortly, using the details you’ve provided, to talk you through the solutions that interest you.

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